Privacy Policy

What we collect

We collect only the information we reasonably need to quote for cleaning work, provide the service, manage your service and communicate with you. Depending on how you deal with us, this may include:

• Your name, contact details, business or property name, and the address of the premises we are cleaning.
• Information about the property or workplace, such as the type of premises, areas to be cleaned, cleaning frequency, preferred service times and any site requirements you ask us to consider.
• Information needed to arrange and carry out the service, including relevant access instructions where required.
• Records of our dealings with you, such as enquiries, quotes, bookings, service instructions, feedback and complaints.
• Billing information needed for invoicing and business administration.

We may also collect limited technical information when you use our website, such as pages viewed, browser or device type and general website activity.

We do not ask for information unrelated to providing or managing your cleaning service.

How we collect your information

Most of the information we hold comes directly from you.

You may provide it when you call or email us, request a quote, submit an enquiry through our website, discuss your cleaning requirements, arrange a site visit, book or change a service, or provide feedback or make a complaint.

For commercial cleaning, we may also receive information from someone arranging or managing the service on behalf of a business or property.

Our website may collect limited information automatically through cookies or similar technologies.

Where practical, we collect personal information directly from the person it relates to.

Why we use your information

We use your information to provide and manage your cleaning service. This may include:

• Responding to your enquiry, understanding your cleaning requirements and preparing a quote.
• Scheduling and carrying out the cleaning, including providing the assigned team with the information they need to access and service the premises.
• Managing service quality, responding to feedback or complaints, and resolving issues.
• Issuing invoices, recording payments and maintaining our business records.
• Meeting our legal, insurance, work health and safety and other business obligations.
• Improving our services and website, and, where permitted, sending you information about our services. You can opt out of marketing communications at any time.

Who we share your information with

We do not sell personal information or rent or trade customer contact lists.

We may share information when it is needed to provide your cleaning service, run our business or meet a legal requirement. This may include:

• Our cleaners and supervisors, so they have the information needed to access and service your premises.
• Service providers that help us with accounting, email, scheduling, website hosting and other business services.
• Building or property representatives, where they are involved in arranging or managing the cleaning service or require information for the property.
• Insurers and professional advisers, where relevant to our business or your service.
• Government bodies, courts or regulators, where we are required or authorised by law to provide information.

Some service providers may store information outside Australia. Where this happens, we handle personal information in accordance with applicable Australian privacy requirements.

How we store and protect your information

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, modification or disclosure.

Access to personal information is limited to people who need it for their role. Where a cleaning job requires access details, such as keys, passes or other entry instructions, we handle that information only as needed to provide the service.

We do not publish private access details or security credentials in this Privacy Policy.

We keep personal information only for as long as we reasonably need it for the purposes described in this Policy or as required by law. When it is no longer needed, we may securely delete, destroy or de-identify it.

No online or electronic system can be guaranteed to be completely secure. If you believe your personal information has been lost, accessed or disclosed inappropriately, please contact us.

Accessing and correcting your information

You can ask us what personal information we hold about you and request access to it. You can also ask us to correct information that is inaccurate, incomplete, out of date or misleading.

Contact us using the details at the end of this Policy. We may need to verify your identity before providing access.

If we cannot provide access to particular information, we will explain the reason where the law allows us to do so.

We will deal with access and correction requests within a reasonable period.

Marketing and website cookies

Marketing

If we send you marketing or promotional communications, we will do so in accordance with applicable laws.

You can ask us to stop sending marketing communications at any time. Where an unsubscribe option is provided, you can use it to opt out.

Opting out of marketing does not stop us from contacting you about a cleaning service you have requested or an existing service.

Cookies

Our website may use cookies and similar technologies to help the website operate and understand how visitors use it.

Depending on the technology being used, this may include information such as pages viewed, browser or device type, referring pages and general website activity.

You can usually block or delete cookies through your browser settings. Some website features may not work as intended if certain cookies are disabled.

Data breaches

If we become aware of a data breach involving personal information, we will assess what happened and take reasonable steps to contain, investigate and respond to it.

Where the Notifiable Data Breaches scheme applies and the breach is likely to result in serious harm, we will follow the notification requirements that apply, including notifying affected individuals and the Office of the Australian Information Commissioner where required.

Privacy complaints

If you believe we have mishandled your personal information, please contact us first.

Tell us what happened and provide any information that may help us understand and investigate your concern. We will review your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC), Australia’s privacy regulator.

Changes to this Privacy Policy

Our services, systems and legal obligations may change over time. We may update this Policy when needed and will change the Last updated date at the top of the page when we do.

The current version of this Policy will be published on this page.

Contact SR Cleaning Group

If you have a question about this Privacy Policy, want to access or correct your personal information, or have a privacy concern, please contact us.

SR Cleaning Group Pty Ltd
ABN: 26 669 775 615
ACN: 669 775 615
Location: 34 Georgina Cres, Melonba NSW 2765, Australia
Phone: +61 470 603 763
Email: info@sr-cleaning.com.au
Website: https://sr-cleaning.com.au/