- Open 24 Hours, 7 Days a Week
Last updated: 19 September 2026
These Terms & Conditions explain how SR Cleaning Group Pty Ltd quotes for and provides cleaning services.
They apply when you request or book a cleaning service with us, together with the quote, scope of work or service agreement for your job.
If your quote or service agreement has different terms, those terms apply to your service.
Your quote will show the cleaning services and price for your job.
It may also set out the areas to be cleaned, cleaning tasks, service frequency, service times and any important requirements or exclusions.
Our price is based on the information provided when we prepare the quote. For larger or more detailed jobs, we may need to inspect the property before confirming the service.
Please check your quote before accepting it. If you need something added or changed, let us know before the work starts so we can confirm the scope and price.
Work outside the agreed service may require a separate quote.
You can ask us to change your service, such as adding an area, changing the cleaning frequency or requesting extra work.
If the change affects the work or price, we will discuss it with you before proceeding.
If the property or cleaning requirements are significantly different from the information used for the quote, we may need to review the price before carrying out extra work.
We need access to the property at the agreed service time.
Depending on the property, access may be through a key, pass, access code, reception, concierge, key safe or another agreed arrangement.
If you give us access information, we will use it only as needed to carry out the service.
Please let us know if your access arrangements change, especially if this affects building access, security or operating hours.
If our team cannot access the property because the agreed access is unavailable or has changed without notice, the service may need to be rescheduled. Any charge will depend on the terms agreed for your booking.
We will provide the services described in your quote, scope of work or service agreement.
We will:
Nothing in these Terms limits any rights you have under the Australian Consumer Law or other applicable law.
To help us provide the service safely and properly, please:
If missing information or site conditions affect the work, we may need to change or reschedule the service until the issue is resolved.
Your booking is confirmed when the service details have been agreed and SR Cleaning Group has confirmed the booking.
If you need to change or cancel a booking, please contact us as soon as possible.
For regular cleaning services, changes and cancellations will follow the terms in your quote or service agreement.
For one-off services, the arrangements may depend on the booking and any preparation or resources already committed to the job.
If we need to change a scheduled service because we cannot safely carry it out, we will let you know and, where possible, arrange another suitable time.
Any cancellation or rescheduling fee will only apply if it was agreed as part of your booking or service terms.
If you believe something included in your service has been missed or has not been completed as expected, please contact us as soon as possible.
Tell us what was missed and, where possible, identify the area or task. We will review it against the service agreed with you and discuss the next step.
Cleaning cannot always restore a surface or item to its original condition. Existing stains, marks, odours, discolouration, deterioration or damage may not be completely removable through ordinary cleaning.
If you believe something was damaged during our service, please let us know as soon as possible so we can look into it.
We may consider the condition of the item or surface before cleaning, the work carried out and what happened during the service.
Please tell us before the service about fragile surfaces, valuable items, delicate finishes or anything that needs special care.
Unless specifically agreed, our team is not expected to:
We are not responsible for pre-existing damage, normal wear and tear, deterioration, defects or conditions that cleaning cannot reasonably reverse.
Nothing in these Terms excludes, restricts or changes any rights or remedies that cannot legally be excluded under the Australian Consumer Law or other applicable law.
Your quote or service agreement will show the price and payment arrangements for your service.
Depending on the service, we may invoice before or after the work, or on an agreed recurring basis.
If you believe an invoice is incorrect, please contact us and tell us which amount or item you are querying. We will review it with you.
Undisputed amounts remain payable according to the agreed payment terms.
If an account remains unpaid, we may contact you about the outstanding amount and may suspend or stop further services where permitted by the agreed terms and applicable law.
Extra work requested by you will be charged at the price agreed before the work is carried out.
Please tell us about any known condition that could create a safety risk, including unsafe access, hazardous materials, dangerous areas or other conditions that could affect the work.
We may stop, change or decline a service if we believe it cannot be carried out safely or within the agreed service.
We will explain the issue where possible and discuss what needs to happen before the work can continue.
Specialist, hazardous or contaminated cleaning may need extra assessment, equipment, training or a specialist provider. It is not included in an ordinary cleaning service unless specifically agreed.
For an ongoing cleaning service, either you or SR Cleaning Group may end the service according to the notice or other terms in your quote or service agreement.
If no notice period has been agreed, we will discuss the end date with you.
We may suspend or end a service if safety, access, non-payment or another serious issue prevents us from continuing the service.
When a service ends, we will arrange the return of any keys, passes or other access items that belong to you.
You remain responsible for payment for services already provided.
Nothing in this section limits any rights either party has under applicable law.
We handle personal information in accordance with our Privacy Policy.
Our Privacy Policy explains how we collect, use, share and protect personal information and how you can access or correct it.
We may update these Terms when needed.
The current version will be published on this page with the Last updated date shown at the top.
Changes will not affect specific service arrangements you have already agreed with us unless required by law or agreed with you.
If you have a question about these Terms, your service, a quote, an invoice or a concern about our work, please contact us.
SR Cleaning Group Pty Ltd
ABN: 26 669 775 615
ACN: 669 775 615
Location: 34 Georgina Cres, Melonba NSW 2765, Australia
Phone: +61 470 603 763
Email: info@sr-cleaning.com.au
Website: https://sr-cleaning.com.au/
